Thank you for shopping with us! We want you to be delighted with your party decor accessories. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below:

Effective November 11, 2024

1. Eligibility for Returns:

• Return Period: You have 30 days from the date of delivery to request a return or exchange. After 30 days, we regret that we cannot offer a refund or exchange.
• Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items must be returned with all original tags and packaging.
• Exceptions: Custom or personalized items cannot be returned unless they are defective or incorrect.

2. How to Return:

• Initiate a Return: To start a return, please contact our customer service team at info@partytopix.com or call us at +1 (757) 833-7525. Provide your order number and reason for the return.
• Return Authorization: We will issue a return authorization and provide instructions for returning your item. Please do not return items without this authorization.
• Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or incorrect.

3. Refunds:

• Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear in your account, depending on your bank or credit card issuer.
• Shipping Fees: Original shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

4. Exchanges:

• Request an Exchange: If you wish to exchange an item for a different color, size, or style, please contact our customer service team. We will assist you with the exchange process and may require you to place a new order for the replacement item.
• Availability: Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.

5. Defective or Incorrect Items:

• Report Issues: If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

6. Contact Us:

• Customer Service: For any questions or concerns about our refund and return policy, please reach out to us at info@partytopix.com or call +1 (757) 833-7525. We are here to assist you!

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we are committed to ensuring a smooth and enjoyable shopping experience.